At osunaart.com, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help. Please read our refund and returns policy below.
1. Returns
You have 30 calendar days from the date of receipt to return an item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase (such as an order confirmation or receipt) is required for all returns.
2. Non-returnable Items
Some items cannot be returned, including:
- Gift cards
- Downloadable software products
- Items marked as non-returnable on the product page
3. Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your payment provider.
4. Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same item at no additional cost. Please contact us at [email protected] within 7 days of receiving your order to arrange for an exchange.
5. Shipping Costs
Customers are responsible for shipping costs associated with returns. If you are returning an item due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
6. Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Robert Szubański
NIP 7272886636
REGON 541055166
94-017 Łódź, ul. Krzemieniecka 28/1, Polska
Email: [email protected]
